Resolution process

If something is wrong, let’s fix it!

Hamilton East Medical Centre welcomes your feedback as an opportunity to look carefully at how we do things and to improve the way we provide healthcare.

Comment, compliment or complaint

You are able to phone and discuss with us your comment, compliment or complaint or you can put it in writing and address to:


The compliments and Complaints Officer
Hamilton East Medical Centre
PO Box 4096
Hamilton 3247
Phone
07 839 1232
Email
hemc@hemc.co.nz


We are committed to treating complaints seriously and to responding promptly and fairly. In investigating the complaint, our aim is to achieve a mutually satisfactory conclusion and where appropriate take action to ensure that situation does not arise again. It is helpful if complaints are received in writing as soon as possible after the event.

 

Who else can I complain to?

The Health and Disability Commissioner
PO Box 1791
Auckland
Phone 0800 112 233

The Medical Council
PO Box 11 649
Wellington
Phone 04 384 7635

For matters where you feel privacy has been breached, you can write to:

The Privacy Commissioner
PO Box 466
Auckland 1
Phone 0800 803 909

Advocacy

If you would like support to do this, there is a free advocacy service to help you. Phone the office of the Health and Disability Commissioner, phone 0800 112 233.  Everyone using a health or disability service has the protection of the Code of Health and Disability Service Consumers’ Rights.